CSHARK has designed and implemented a delivery tracking application that notifies Petromex customers about deliveries time. Additionally, our team has created a B2B platform supporting Petromex administrators work and customer service process.
The main goal of the project was to facilitate organizational issues, which involved informing Petromex customers about the delivery date. Modernization and automatization of the communication process between drivers and customers, speeding up the administration processes and enabling clients to keep track of their orders significantly improved communication processes and made the work of Petromex employees easier.
As a result, Petromex customers can conduct their business in a more organized way and control the status of delivery. Furthermore, direct communication on the customer-driver line has been substantially limited. Thanks to the application, Petromex employees can be more focused on their daily work, and less on notifying customers about their order’s status.
We are now testing and improving some of the solutions, and the first feedback from the Petromex customers about the panel was very positive. Co-owner of the company summarizes our cooperation in the interview for Clutch, saying that:
A particularly important advantage of the project team is openness and a matter-of-fact approach to the subject. (…) We also value commitment and individual approach.