development

Support Engineer

14.500-17.000 PLN + VAT

Support Engineer

CSHARK is a software and product development company. We help enterprises with digital transformation and start-ups with translating ideas into products. With over 7 years of experience in the market, we have over 300 developers onboard. Developing web and mobile applications from scratch, we also advise companies with extensive domain knowledge to find the right technology solutions for their challenges.

We have grown up on FinTech projects, but now we are increasingly delivering projects for various industries related to biotech, gaming, energy, and IoT sectors.

In 2019 and 2020, we were ranked among the fastest-growing companies in Europe by the Financial Times.

Team & Culture

We've been a remote-friendly company from day one, although we cherish the times when we get to meet up in the office and give some high-fives.

What keeps us going is:

  • Honesty over impressions | Walk the talk – actions are more important than words
  • Support over blame | We look for solutions, not for the scapegoat
  • People over processes | Processes serve people, not the other way around
  • Ownership over indifference | We choose action over passiveness

If that's your cup of tea (or any other beverage) — you're in good hands!

The Role

We are looking for a 3rd Line Support Engineer! We are focused on FinTech, RegTech and Industry 4.0. At CSHARK we value good pay, informal atmosphere, flexible working hours and long-term commitment. If you value the quality of work, attention to detail and the desire to expand your knowledge - we certainly are a good match! If you also happen to be an experienced Support Engineer – then say no more and apply!

#ExpectMore from your career!

Main Responsibilities:

  • Phone and email technical support for customers' engineering teams and partners with the Fenergo software solutions (3rd line of technical support)
  • Responsibility for incidents’ management in a timely manner and providing solutions to a variety of problems of moderate scope and complexity (based on SLAs)
  • Retain ownership of problems through to resolution to ensure a high level of user satisfaction
  • Provide regular updates to users to ensure they are fully informed about the development progress
  • Implementation and deployment of new functionalities and necessary changes
  • Keeping our Knowledge Base and technical documentation up to date

The perfect fit:

  • You have the ability to communicate friendly and conduct cultural approach during customer contact which let you interact constructively with other people
  • Provide compliant solutions to a variety of problems of moderate scope and complexity
  • Have around 3 years of programming experience in C#, ASP.NET, T-SQL or PL / SQL
  • Have experience in administration and troubleshooting within MS SQL and IIS
  • Communicate in English at level B2+ (written and spoken usage)
  • Have an analytical mindset, good organizing skills and have “can-do” and responsive approach

Nice to have:

  • Experience in programming in Bash/Regex (the analysis of large blocks of the system log)
  • Acquaintance with HTML/CSS, JavaScript, JQuery or ITIL

Interested? Let’s meet halfway!

Apply

What perks will you get from working with us?

Except for the obvious benefits that have lost their importance in the age of remote working (coffee, tea, fruit boxes), we have something more to offer.
SELF-DEVELOPMENT
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Working on game-changing products

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Internal technical
workshops

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Soft skills and leadership trainings
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English lessons
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Access to the company’s library
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Building a personal brand
WORK ENVIRONMENT
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Relocation and business travel opportunity
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International projects and teams

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Working in Agile/Scrum/Kanban
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Remote work from wherever you like
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Flexible working hours
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Flat structure – the Board is at your disposal
FUN & EXTRAS
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Big Parties (CSHARK’s Birthday, Christmas)
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Employee referral bonus (3000-7000 PLN)
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Charity initiatives
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Team integration budget
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Sport events and trips
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Safe place for two wheels
Recruitment process
01
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Intro call with a recruiter
02
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A test, tech interview, or a task
03
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meeting with manager or a client

Interested? Let’s meet halfway!

Apply

Meet our recruitment team

We’re looking forward to getting to know you!
CSHARK recruitment team - Małgorzata Naumowicz
Małgorzata
Żuk
IT Recruitment Lead
+48 887 733 009
CSHARK recruitment team - Monika Burkiewicz
Monika
Burkiewicz
IT Recruitment Specialist
+48 887 733 003
cshark_people_aleksandra.szwarc-bornio-v1
Aleksandra
Szwarc-Bornio
IT Recruitment Specialist
+48 887 733 011
Krzysztof Matlak
Krzysztof
Matlak
IT Recruitment Specialist
+48 887 733 014

FAQs: Working at CSHARK

How should I prepare for the first interview?

Before the interview, we’ll send you a short manual that outlines everything you need to know. Above all, you should pay attention to the following:

  • Take a second look at the job offer. Perhaps you have some doubts or additional questions? We’ll clarify everything you’d like to know during the interview. 
  • Do not hesitate to explore our website before the interview - you’ll find a lot of useful information there. 
  • Be prepared to talk about your past work experience. We want to know what you’d been up to.
  • Be ready to talk about formalities, including the length of the notice period, your salary expectations, type of contract and any other formal issues that are important to you.

We treat every interview as a bilateral meeting. We talk and we listen, trying to keep it at 50:50, so you will have plenty of time to talk about yourself and ask questions.

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Can I apply for work experience at CSHARK?

We don’t offer work experience placements on a regular basis. However, sometimes we recruit apprentices when new projects begin, so we encourage you to check our Careers page regularly for such openings.

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Is it possible to work 100% remotely?

For CSHARK you can work 100% remotely, rarely there are projects where we build a team in a given location, but if it's so we always underline it in the job description.

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What will my career path look like?

At CSHARK, we operate in terms of seniority, so our employees work at Junior, Mid- and Senior level positions before they can become a Tech Lead and then Architect. At the same time, no career path at our company is engraved in stone. We support our employees’ professional development and thus opportunities to advance are always being considered individually. If we notice that you progress, we will be happy to discuss promotion opportunities. If our employee wants to make a change too, we are also open to talk about it.

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Can I switch to a different project while I work at CSHARK?

Yes, it’s possible, but it won’t happen overnight. If you want to change the project, you will have to communicate this to your Line Manager first. You will talk to state the reasons for your desire to change, as well as your expectations regarding the new assignment. It will also be necessary to find a replacement before you transfer to a new project.

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If I’ve been seeing a job offer on your website for a while, is it still valid?

We update our careers page regularly, so any offer that you find there is waiting for your application. If a role is related to our core technologies, i.e. C# and .NET, we constantly look for qualified staff, hence some offers (especially for .NET Developers) may be up for a longer period of time.

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Can I apply if I don’t see an offer that matches my technical skills?

We encourage you to send your CV through Haven’t found what you are looking for? tab. We save every application in our database. When new vacancies pop up, we contact the candidates from that database in the first place. Patience is a virtue!

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What’s the required knowledge level of English?

You have to be able to communicate freely within the team and with a client. There is no need to present a certificate, however, we will verify your knowledge of English during the interviews.

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