IT Operation Lead

IT Operation Lead

CSHARK is a custom software development company. We are focused on FinTech, RegTech, BioTech and Logistics sectors. Currently, we are looking for an IT Operation Lead to join our team.

The successful candidate must have demonstrable leadership skills in a fast-growing company environment. We expect a candidate to be forward-thinking with a high degree of customer service quality focus and excellent communication skills. The IT Operation Lead must ensure that IT services operate at the highest quality level, comply with SLAs and security policies. The candidate is expected to have a technical aptitude over IT software, hardware, and networking disciplines.


  • Lead the IT Support team to deliver support and respond to incidents effectively in accordance with agreed service levels, standards and processes
  • Work with other IT Team members to ensure that excellent end-to-end IT support services are provided
  • Drive efforts within IT for security compliance
  • Ensure adherence to all IT security policies
  • Manage patches, systems maintenance, and backups
  • Creates and maintains documentation of systems, operations guides, and end-user manuals
  • Document existing processes and contribute to the development of formal policies, procedures, and expectations to ensure consistency, repeatability, and sustained productivity
  • Stay in contact and cooperate with our partners IT teams
  • Manage technology vendor relationships, contracts, and licensing
  • Responsible for hardware lifecycle (purchase, asset management, support, warranty, recovery, disposal)
  • Ensure that inventory is maintained, updated, and documented
  • Identify and drive automation of IT tasks

You are a perfect fit if you:

  • Have at least 2+ years of experience in leading a technical team
  • Have experience with network infrastructure
  • Have good knowledge of Active Directory, Office 365, VPN, Windows
  • Have experience with firewall configuration
  • Have experience with problem-solving
  • Display English language skills at B2 level

Nice to have:

  • Knowledge of Sophos, Azure DevOps, Azure, Linux

Are you interested in this job offer?


Some reasons why you would enjoy working with us


International projects
and teams


Relocation and business travel opportunity (Ireland, France, Australia, Canada, USA, Germany, Switzerland, India, etc.)


Flat organizational structure– the Board is at your disposal


Regular team integration events


Internal technical workshops, soft skills training and Mint Slash Meetups, where you can also be a trainer


English lessons


We create and develop a technical blog (you can also participate in it)


You can choose the form of cooperation (B2B, UoP)


Flexible working hours


Remote work - depends on a project


Employee referral bonus between 3 000 and 7 000 PLN


Access to the company’s library

Recruitment process
The right mix of people on board is the key to success. That’s why the recruitment process is very important to us.

or technical interview


interview and company


if you decide to join us :)

Are you interested in this job offer?

Contact Us
If you have questions or need more information
CSHARK recruitment team - Małgorzata Naumowicz
Małgorzata Naumowicz
IT Recruitment Lead
+48 887 733 009
CSHARK recruitment team - Katarzyna Dudek-Suś
Katarzyna Dudek-Suś
IT Recruitment Specialist
+48 887 788 099
CSHARK recruitment team - Monika Burkiewicz
Monika Burkiewicz
IT Recruitment Specialist
+48 887 733 003