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3rd Line Support Engineer

  • Remote
  • Wrocław
  • Bielsko-Biała
  • Senior 140 - 170 PLN/h + VAT B2B
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Unfolding Your Next Role

We are seeking an Independent Senior/Lead Support Engineer with experience in recent .NET technologies. Direct communication and an open approach to problem-solving are essential values we prioritize.

You will be working on a software application serving FinTech sector users in developing countries (Africa, Asia). Our client, an international company, provides financial services in developing countries across Africa and Asia.

The project involves developing an application for banking services, focusing on recipients of group loans and general banking clients. The project features a microservices architecture, .NET Core technology, Android compatibility, Azure cloud integration, and employs modern DevOps practices.

Tech & Tool Stack

CSHARK

.NET Framework

CSHARK

Azure

CSHARK

Kubernetes

Your Daily Missions

  • Work closely with business and engineering teams to provide business continuity.
  • Serve as the subject matter expert (SME) in diagnosing and troubleshooting complex technical issues ensuring prompt resolution and clear communication.
  • Lead efforts to shape the support processes.
  • Conduct post-incident analyses to prevent recurrence.
  • Participate in the analysis, design, and implementation of technical solutions.
  • Stay updated with the latest .NET technologies and industry best practices.
  • Provide insights from support cases to inform future product roadmaps and features.
  • Ensure seamless communication between support, product, and development teams.
  • Develop and maintain performance metrics and dashboards for tracking support operations.
  • Provide regular reports to senior management on key support metrics and analyze trends in support tickets to identify areas for improvement.
  • In the near future: Lead a team of support engineers, providing mentorship and performance reviews as well as collaborative environment.

The Essentials We’re Seeking

  • Excellent communication skills for clear and concise interaction between engineering, business, and product teams.
  • Strong troubleshooting skills and familiarity with monitoring, logging, and debugging tools.
  • Knowledge of support processes and ITIL practices.
  • Proven experience in .NET development (preferably .NET Core/.NET 6) and familiarity with upcoming .NET 8 features.
  • Strong understanding of microservices architecture and Kubernetes.
  • Proficiency in MS SQL and PostgreSQL databases.
  • Good knowledge of event streaming and Kafka.
  • Demonstrated ability to diagnose and resolve complex technical issues, serving as the go-to expert in technical support matters.
  • Experience in post-incident analysis and implementing preventive measures.
  • Proven ability to analyze support ticket trends and identify areas for process improvements.
  • Fluency in English, with the ability to work across different cultures, particularly with teams from Asia and Africa.

Nice-to-haves

  • Knowledge of external integrations (Firebase, SMS providers, Margins, Temenos T24).
  • Experience with AKS and potential on-premises hosting solutions.
  • Ability to mentor team members and drive performance reviews.

Practice Lead

Tomasz Szczepaniak

Production Support Technical Lead at CSHARK. Our shark, which apart from shooting and offroad, also has a passion to establish customer service of the highest quality.

Our
Benefits

At CSHARK, it’s not about trendy perks or the latest gaming console in the lounge. Based on feedback from our team, what truly counts is an environment conducive to focused work, structured processes, and continuous skill development. We prioritize what genuinely enriches the daily work experience, ensuring that every moment spent with us is both productive and fulfilling. 

100% remote work

Harness the power of technology with our remote-first approach. Work from the comfort of your space while staying connected and collaborative. 

Flexible hours

Find your rhythm with hours that align to your lifestyle. We understand that productivity isn’t confined to the typical 9-to-5.

International projects

Engage in projects that transcend borders. Experience the thrill of working with diverse teams and clients from different parts of the world.Navigate the global tech landscape with ease. Enhance your communication skills with our tailored Business English sessions.

Business english lessons

Navigate the global tech landscape with ease. Enhance your communication skills with our tailored Business English sessions.

Participation in charity actions

Connect with the community and contribute to causes that matter. Join us in various charity initiatives and be a part of change that extends beyond business.

In-house technology workshops

Stay at the forefront of technology. Dive deep into topics, refine your skills, and learn from peers through our regular tech workshops. 

100% remote work

Harness the power of technology with our remote-first approach. Work from the comfort of your space while staying connected and collaborative. 

Flexible hours

Find your rhythm with hours that align to your lifestyle. We understand that productivity isn’t confined to the typical 9-to-5.

International projects

Engage in projects that transcend borders. Experience the thrill of working with diverse teams and clients from different parts of the world.Navigate the global tech landscape with ease. Enhance your communication skills with our tailored Business English sessions.

Business english lessons

Navigate the global tech landscape with ease. Enhance your communication skills with our tailored Business English sessions.

Participation in charity actions

Connect with the community and contribute to causes that matter. Join us in various charity initiatives and be a part of change that extends beyond business.

In-house technology workshops

Stay at the forefront of technology. Dive deep into topics, refine your skills, and learn from peers through our regular tech workshops. 

Explore the Heartbeat of CSHARK

Discover the essence of our guilds’ expertise, advanced tools and tech stack, and our real-world successes. Delve into impactful case studies and hear genuine insights from our team

Get to Know How We Work
CSHARK