Account Manager
- Remote
- Wrocław
- Bielsko-Biała
- Middle 50 - 65 PLN/h + quarterly bonus plan + VAT B2B
Unfolding Your Next Role
Leveraging our extensive expertise in technology solutions and driven by our ongoing pursuit of new opportunities, CSHARK is seeking an Account Manager to join our commercial team and help advance the organization’s strategic objectives.
Your Daily Missions
- Commercial Relationship Maintenance: You will be the primary point of contact for our clients, responsible for maintaining and enhancing commercial relationships. This includes the preparation and negotiation of proposals, Master Service Agreements (MSAs), Statements of Work (SO), budgeting, and timesheet management.
- Service Delivery Assurance: Ensure the delivery of high-quality services to our clients, addressing and solving problems as they arise, to maintain the highest levels of client satisfaction.
- Strategic Sales Opportunities: Adopt a holistic perspective to identify, uncover, and execute up-sales and cross-sales opportunities, thereby driving account growth.
- Needs Matching: Work closely with clients to understand their needs in the realm of product and software creation, ensuring our offerings are perfectly aligned with their objectives.
- Onboarding: Facilitate proper onboarding processes for both clients and team members, ensuring a smooth transition and integration into our service framework.
- Strategy Development: Develop clear strategies and program structures to serve and grow strategic accounts effectively, ensuring alignment with broader company goals.
The Essentials We’re Seeking
- You have 4+ years of commercial experience in customer service, including with foreign clients.
- Strong understanding of commercial processes, including proposal drafting, contract negotiation, and budget management.
- Problem-solving skills and the ability to ensure high-quality service delivery.
- Demonstrated ability to identify and close opportunities.
- Experience in recruitment services and/or outsourcing models.
- Good knowledge and understanding of project management (scope, stages, team allocation, cost estimation).
- Exceptional communication and interpersonal skills, with the ability to foster strong client relationships.
- Strategic thinker with the ability to develop and implement effective growth strategies for key accounts.
- Minimum English proficiency of C1, category B driver’s license and are openness to business travels.
Nice-to-haves
- Familiarity with SDLC (Software Development Life Cycle) and its application in project delivery.
Manager
Maciej Puchała
I have 15+ years of experience in the software industry with an in-depth understanding of sales, marketing, HR, and business operations as well as in the domain of products management in a number of industries like automotive, manufacturing, logistics, distribution, construction, engineering, and healthcare.
Our
Benefits
At CSHARK, it’s not about trendy perks or the latest gaming console in the lounge. Based on feedback from our team, what truly counts is an environment conducive to focused work, structured processes, and continuous skill development. We prioritize what genuinely enriches the daily work experience, ensuring that every moment spent with us is both productive and fulfilling.
100% remote work
Harness the power of technology with our remote-first approach. Work from the comfort of your space while staying connected and collaborative.
Flexible hours
Find your rhythm with hours that align to your lifestyle. We understand that productivity isn’t confined to the typical 9-to-5.
International projects
Engage in projects that transcend borders. Experience the thrill of working with diverse teams and clients from different parts of the world.Navigate the global tech landscape with ease. Enhance your communication skills with our tailored Business English sessions.
Business english lessons
Navigate the global tech landscape with ease. Enhance your communication skills with our tailored Business English sessions.
Participation in charity actions
Connect with the community and contribute to causes that matter. Join us in various charity initiatives and be a part of change that extends beyond business.
In-house technology workshops
Stay at the forefront of technology. Dive deep into topics, refine your skills, and learn from peers through our regular tech workshops.
100% remote work
Harness the power of technology with our remote-first approach. Work from the comfort of your space while staying connected and collaborative.
Flexible hours
Find your rhythm with hours that align to your lifestyle. We understand that productivity isn’t confined to the typical 9-to-5.
International projects
Engage in projects that transcend borders. Experience the thrill of working with diverse teams and clients from different parts of the world.Navigate the global tech landscape with ease. Enhance your communication skills with our tailored Business English sessions.
Business english lessons
Navigate the global tech landscape with ease. Enhance your communication skills with our tailored Business English sessions.
Participation in charity actions
Connect with the community and contribute to causes that matter. Join us in various charity initiatives and be a part of change that extends beyond business.
In-house technology workshops
Stay at the forefront of technology. Dive deep into topics, refine your skills, and learn from peers through our regular tech workshops.
Recruitment process
Chat with Our Recruiter
Kick off your CSHARK adventure with an initial interview. This is a great opportunity for us to get to know each other better and for you to ask any preliminary questions.
Show Your skills
Depending on the role, you’ll either engage in a technical interview or take on a specific task. This stage allows us to understand your expertise and offers you a glimpse into the challenges you might tackle at CSHARK
Meet the Team
This is where the magic happens. Engage with a potential supervisor, your future team, or even a client. It’s a deep dive into your prospective role and a chance to grasp the collaborative spirit of CSHARK.
Crafting Your Offer
Once we recognize the mutual fit, we’ll discuss the specifics of your offer. We believe in crafting a package that respects your skills, experience, and aspirations.
Onboarding Preparation
Once you’re set to join us, our team crafts a tailored onboarding plan. This includes setting up your tools and accounts, scheduling introductions to key team members, and organizing orientation sessions to make your integration seamless and efficient.
Chat with Our Recruiter
Kick off your CSHARK adventure with an initial interview. This is a great opportunity for us to get to know each other better and for you to ask any preliminary questions.
Show Your skills
Depending on the role, you’ll either engage in a technical interview or take on a specific task. This stage allows us to understand your expertise and offers you a glimpse into the challenges you might tackle at CSHARK
Meet the Team
This is where the magic happens. Engage with a potential supervisor, your future team, or even a client. It’s a deep dive into your prospective role and a chance to grasp the collaborative spirit of CSHARK.
Crafting Your Offer
Once we recognize the mutual fit, we’ll discuss the specifics of your offer. We believe in crafting a package that respects your skills, experience, and aspirations.
Onboarding Preparation
Once you’re set to join us, our team crafts a tailored onboarding plan. This includes setting up your tools and accounts, scheduling introductions to key team members, and organizing orientation sessions to make your integration seamless and efficient.
Chat with Our Recruiter
Kick off your CSHARK adventure with an initial interview. This is a great opportunity for us to get to know each other better and for you to ask any preliminary questions.
Show Your skills
Depending on the role, you’ll either engage in a technical interview or take on a specific task. This stage allows us to understand your expertise and offers you a glimpse into the challenges you might tackle at CSHARK
Meet the Team
This is where the magic happens. Engage with a potential supervisor, your future team, or even a client. It’s a deep dive into your prospective role and a chance to grasp the collaborative spirit of CSHARK.
Crafting Your Offer
Once we recognize the mutual fit, we’ll discuss the specifics of your offer. We believe in crafting a package that respects your skills, experience, and aspirations.
Onboarding Preparation
Once you’re set to join us, our team crafts a tailored onboarding plan. This includes setting up your tools and accounts, scheduling introductions to key team members, and organizing orientation sessions to make your integration seamless and efficient.
Explore the Heartbeat of CSHARK
Discover the essence of our guilds’ expertise, advanced tools and tech stack, and our real-world successes. Delve into impactful case studies and hear genuine insights from our team
Get to Know How We Work